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Contact Us

We're here to help! If you have any questions, simply share your contact details in the form below, and one of our team members will assist you as soon as possible ! 

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If it is a true pet emergency please contact 24/7 animal hospital in York region at: 905-953-5351 or visit their website, Hospital link

Let's Chat

Phone

+1 905 201 7925

Email

contact@petwinnie.ca

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320 Copper Creek Drive, L6B 1N8, Markham, ON, Canada

contact@petwinnie.ca

+1 905 201 7925

Terms and Services*

Introduction
Welcome to PetWinnie, located at 320 Copper Creek Drive, Markham, Ontario. These Terms and Services govern your use of our website, products, and services. By accessing or purchasing from PetWinnie, you agree to adhere to these terms. Please review them carefully, as they form a binding agreement between you and PetWinnie.

Products and Services
PetWinnie is committed to providing high-quality, organic, and raw pet food, as well as a range of pet accessories and supplies. All products and services listed are subject to availability, and descriptions are provided for general information purposes. While we aim for accuracy, we cannot guarantee all details are always up-to-date or error-free.

Pricing and Payment
All prices are in Canadian Dollars (CAD) and may change without prior notice. Accepted payment methods include major credit cards and recognized payment processors. Orders are considered confirmed only once payment has been successfully processed.

Customer Responsibilities
By engaging with our services, you agree to act in accordance with these terms and to refrain from actions that could harm PetWinnie’s operations or interfere with other users’ experiences. Unlawful activities, including fraud or unauthorised access, are strictly prohibited.

Limitation of Liability
PetWinnie is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, services, or website, except as required by applicable Ontario law. Pet owners are responsible for using our products as directed.

Intellectual Property Rights
All website content, including images, logos, and written material, is the exclusive property of PetWinnie or our licensors and is protected under intellectual property laws. Unauthorised reproduction or use of this material is prohibited.

Privacy and Data Protection
At PetWinnie, we value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal information in compliance with applicable regulations.

Changes to These Terms
PetWinnie reserves the right to modify or update these Terms and Services at any time. Changes become effective upon posting to our website. Continued use of our services following updates constitutes acceptance of the revised terms.

Contact Us
If you have any questions regarding our Terms and Services, please reach out to us at +1 905 201 7925 or visit us at our Markham location.

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Refund Policy**

PetWinnie offers a 14-day return policy for most items purchased in-store or online. To qualify, items must be in original packaging, unused, and unopened.

Due to health and safety standards, perishable goods, such as pet food and treats, are non-returnable unless found defective upon delivery.

Refund Process
Upon receipt and inspection of your returned item, PetWinnie will notify you regarding the approval or denial of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Please allow for additional time based on your bank’s policies.

Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at contact@petwinnie.ca  with proof of purchase and photos of the damage. We will coordinate an exchange or replacement at no extra cost to you.

Exclusions and Non-Returnable Items
Non-returnable items include sale items, gift cards, and customised or personalised products. If you are unsure whether an item is eligible for return, please consult with us before making a purchase.

Order Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. Cancellations after this period may incur a restocking fee. For cancellations, contact us directly at +1 905 201 7925 or visit our Markham store.

Contact Us for Refund Inquiries
Should you have any questions about our Refund Policy, please call us or visit PetWinnie in-store. Our team is here to assist you in ensuring a smooth return or exchange process.

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